We aim to deliver all orders within 5 working days, with the majority of orders delivered within 3 working days. If we aren't able to do this, we try to contact you to advise an estimated delivery date. You are able to amend your order at any time before it is dispatched or cancel and receive a full refund.
If you require a product urgently please do contact us at email@example.com and we will do our very best to get it out to you immediately.
Delivery across the UK mainland is completely free for all orders, regardless of size or weight.
UK Offshore Standard – Sent via Royal Mail or Parcel Force and takes up to 8 working days from dispatch. Cost is £4.95
For delivery outside the UK mainland we offer two rates - Economy International for £10 or Express International for £20. Unfortunately we cannot guarantee the delivery date of international orders. Please allow at least 7 days for express orders and 21 days for economy orders, unless advised otherwise.
Items can be returned within 28 days, in the original condition and packaging for a full refund (this excludes customised or non stocked items). No quibbles, no questions you can shop with confidence with Equissimo.
Unfortunately we are unable to accept returns for items that have been used, damaged or are no longer in their original packaging or have had labels removed.
Items should be returned by registered courier. Please ensure you retain proof of postage.
If your Item is returned due to a fault or our error, we will pay the returns postage for you. We would never cause you to be out of pocket when it isn't your fault.