Delivery and Returns

We aim to deliver all orders within 3 working days, with the majority of orders delivered the next working day. If we aren't able to do this, we will contact you to advise an estimated delivery date. You are able to amend your order at any time before it is dispatched or cancel and receive a full refund.

If you require a product urgently please do call us on +44 (0)1977 683618 and we will do our very best to get it out to you immediately.

Delivery Prices

Delivery across the UK mainland is completely free for all orders, regardless of size or weight.

UK Offshore Standard – Sent via Royal Mail or Parcel Force and takes up to 8 working days from dispatch. Cost is £4.95

For delivery outside the UK mainland we will contact you with a quotation for delivery. Equissimo does not make a profit on delivery, you will be charged the exact amount quoted by our international courier.

Returns

Items can be returned within 28 days, in the original condition and packaging for a full refund (this excludes customised or non stocked items). No quibbles, no questions you can shop with confidence with Equissimo.

Items should be returned by registered courier. Please ensure you retain proof of postage.

If your Item is returned due to a fault or our error, we will pay the returns postage for you. We would never cause you to be out of pocket when it isn't your fault.